Instant Visual Collaboration
RapidAssist streamlines the support process, allowing technicians and users to focus on solving the problem rather than trying to describe the screen. Drawing tools allow technicians to quickly and effectively guide and coach users when the problem is really a training issue. To resolve more difficult problems, users can allow the technician to securely share control of the mouse and keyboard. Most problems are solved in a fraction of the time it would take without RapidAssist.